Ellie has over 17 years of experience across hyper-growth SaaS and multinational corporations with deep expertise in effectively guiding teams to identifying and understanding the evolving needs, opportunities, and challenges customers face to help them maximize achievable value. As a new executive at Insight Partners, she will work closely with high-growth portfolio companies to build winning Customer Success strategies and functions.
Prior to joining Insight Partners, she led Customer Experience at Bug crowd, a crowdsourced security platform, and before that was the Senior Director of Customer Experience Transformation at SAP Concur. Ellie has also led Community Experiences at TEDx Seattle, is a Certified Customer Experience Professional (CCXP), a graduate from Stanford Graduate School of Business’ LEAD program and serves on the Board of Advisors for Women in Cloud.